Download Information

Please check your system for and disable any of the following:

Firewall - These are designed to stop downloads from non-approved sites.

Anti-Virus Programs - These will try to stop or scan a download. It may cause the download to be corrupt or damaged.

Download Monitors - Programs such as GoZilla! and NetZip are not compatible with our server and will sometimes block or stop downloads.

Screen Savers - In some instances, screen savers can interfere with the download process. If you have a screen saver that is starting while you are downloading, please disable it temporarily until your download is complete.

If you require more assistance disabling any of the products noted here, please contact the manufacturer's technical support.

To re-download software you have already purchased, you will need to go to your order information page and press the re-download button.

Please Enter the Following Information:

Please use the following steps to download your product.

To download your software, please follow these instructions:

1. 1) Use the form above to look up your order.
2. 2) Click on the "Download" button to obtain the Pinnacle Downloader.
3. 3) Choose "Save Target As"
4. 4) Choose where you would like to save your download. We recommend saving it to your Desktop. Click "Save". Your Software will begin downloading at this time.
5. 5) Once your download is complete, you must open the Pinnacle Downloader. Go to where you saved the download and double click on the icon. This icon will appear similar to the following image:
   
   
   
   NOTE: This is an example image only.
   
   
6. 6) You will be prompted to begin the download of your software by the Pinnacle Downloader. We recommend saving the file into the default location. Click “Next” to proceed.
   
   
   
   NOTE: This is an example image only.
   
   
7. 7) Allow the Pinnacle Downloader ample time to complete your download. The length of time this process takes it dependent on the speed of your internet connection and other factors.
   
   
   
   NOTE: This is an example image only.

When your download is complete, you will be able to proceed with the installation of your software. Please repeat this process if more than one download is associated with the product you purchased. If you require assistance with the installation of the software, please contact Technical Support.

If your product has a serial # or unlock code, you can find this identifier in your confirmation e-mail. If you do not have your confirmation e-mail, you can also retrieve your serial number or unlock code by viewing the details of your purchase using the lookup below. Please Enter the Following Information:

Extended Download Service is available for purchase on the payment page when there are downloadable items present in your shopping cart. Upon payment of the specified fee, Digital River, Inc. ("DR") agrees to provide you (the "End User") a service that enables the End User to make multiple downloads of digital computer software products (a "Product" or "Products") purchased in a single order (an "Order") and downloaded from this website (the "Site") for a period of two (2) years after the date the End User purchases the Product (the "Service"). Click here for full details

First, make sure you have the correct serial # or unlock code. You can retrieve your serial # or unlock code by clicking here.

Please remember that serial numbers, registration numbers, unlock codes and passwords are usually case sensitive and if they are not entered correctly, you will be unable to install the program.

If it is still not working please contact our Customer Service.

This site provides downloads that adheres to the HTTP 1.1 specification that allows for re-startable downloads. Therefore, if your download stops or is interrupted before it is complete, simply press the begin download button again and the download should resume where it left off. If you need to get to the re-download page click here.

The best way to know where your download saved is to pay close attention to the "Save As" window at the beginning of the download process. Once you have clicked the download button and selected the option to save the file, you will be given the "Save As" window, which shows you exactly where your download is being saved to on your computer.

If you know the filename, you can do a search on your computer for it.

Do not rename the file you're downloading, it may cause installation problems.

No. A download is a simple file transfer. Installation is the unpacking and loading of the software. Most software walks you through this process once you've successfully downloaded the file from our site. If you need assistance with installation, please click here.

There are several reasons that a download button may not appear on your order.

If your order is older than 30 days and you did not purchase Extended Download Service, then your download period has expired. Please click here for more details regarding how to resolve this issue.

If you have purchased the Exteneded Download Service, but are still unable to download, please check to see if your order is over two years old. If this is the case, your download period has expired. Please click here for more details regarding how to resolve this issue.