Shipping Information

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You can easily retrieve your tracking number by viewing the details of your placed order.

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The Americas eStore ships Pinnacle products to the United States and Canada. Downloads are available to all countries in the Americas including Latin America. For countries outside the Americas, click here.

If you live outside the United States, custom and tariff fees may apply according to your countries import laws. These fees are not collected by this company, and this company does not have control of these fees.

Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available in a week. Orders including out-of-stock items will be held until all items ordered are in stock. You will receive e-mail notification as soon as the product ships. As a reminder, your credit card will not be charged until your order has been shipped.

Unfortunately, you can not change your shipping address after your order has been submitted. The order is immediately sent to the fulfillment agency and can no longer be changed by our system. If your package is not successfully delivered, it will be returned to the warehouse and a credit will be made to your account.

Unfortunately, you can not change your shipment method after your order has been submitted. The order is immediately sent to the fulfillment agency and can no longer be changed by our system.

Yes, we can ship to an APO/FPO address.

If your order status states “Order Not Shipped," your order has been successfully completed, but not yet shipped out. You may see this status if your purchase was submitted after our same day shipping cut off at 3:00 PM CST, if your order was submitted over a weekend or holiday, or if your product is currently on backorder.

You will receive e-mail notification as soon as the product ships. As a reminder, your credit card will not be charged until your order has been shipped.