Privacy & Security


What is your privacy policy?

At Pinnacle Systems, we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. Please read on for more detail about our privacy policy.

What information do we collect? How do we use it?

  • When you order, we need to know your name, e-mail address, mailing address, credit card number and expiration date. This allows us to process and fulfill your orders and to notify you of your order status.
  • When you enter a contest or other promotional feature, we may ask for your name, address and e-mail address so we can administer the contest and notify winners.
  • We may also use the information we collect to occasionally notify you about important functionality changes to the website, new Pinnacle Systems services and special offers we think you'll find valuable.

How does Pinnacle Systems protect customer information?

When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

What about "cookies"?

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to store items in your shopping cart between visits. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in your shopping cart and purchasing them.

Your Consent

By using our website, you consent to the collection and use of this information by Pinnacle Systems. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Tell Us What You Think

Pinnacle Systems welcomes your questions and comments about privacy. Please send e-mail to feedback@pinnaclesys.com


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Customer Service

To order by phone or for product questions, call: 866.446.0833
M-F 8:00am-5:00pm CST

For assistance with downloading, shipping, and other non-technical eStore order issues, click here.

For technical help or support for a product you currently own, call:
650.267.5196
M-F 9:00am-10:00pm EST
Please have your Avid Service Code (ASC) ready.

You can also visit our Knowledge Base.